Policing | Read the latest blogs, news and views from Infomentum.

Last night’s Digital Revolution Awards brought together organisations tackling real, practical challenges with technology. For our team, it was a brilliant evening to be part of.

It was great to reconnect with familiar faces, meet some new ones, and see first-hand the impact being made across so many different sectors. Moments like that are a good reminder of how much meaningful work is happening in this space.

And while we’ll try to stay modest about it… it made the night all the more special to be named winners of the ‘Excellence in Salesforce’ award for 2026!

Introducing AI-driven solutions like Agentforce into UK policing is not a decision to take lightly. These powerful technologies have the potential to completely transform the way forces operate, from back-office efficiency through to frontline support. But with this power also comes new risks, particularly in how sensitive personal data is processed, stored, and interpreted. While these risks are real, the potential to deliver faster, fairer, and more effective policing outcomes makes their careful navigation worthwhile.

In an environment governed by high standards of public accountability, ethical scrutiny, and strict legal obligations under the UK GDPR, Data Protection Act 2018, and Law Enforcement Processing provisions, a Data Protection Impact Assessment (DPIA) is not just a formality - it's essential. It provides a defensible framework for making informed decisions, protecting officers and the public alike.

The British model of policing has always rested on a delicate balance: local accountability, national legitimacy, and public consent. The Government’s proposal to create a National Police Service is the most radical attempt in a generation to rebalance that system for a digital age.

Having witnessed three decades of change in the police service, and as a retired senior officer, at first glance, the Home Office’s White Paper, From Local to National: A New Model for Policing, is about structures - fewer forces, clearer leadership, stronger central coordination.

When people reach out to the police, it’s often at a moment of vulnerability, when something has happened that has shaken their sense of safety and left them unsure what to do next. They may feel anxious, overwhelmed, or uncertain about whether they are using the right channel, sharing the right information, or even raising the right issue at all. At the same time, forces are managing rising volumes of calls, messages, and digital contact under sustained pressure, yet every interaction still represents a person looking for reassurance and support. Meeting these moments in a way that feels timely, confident, and compassionate has become one of the most important challenges facing UK policing today.

But a more supportive, intelligent approach is beginning to take shape.

This year’s HMICFRS State of Policing Report, published in September, raises several important issues that caught my attention. For those who haven't caught up yet, the report highlights the significant pressure forces continue to operate under, with growing demand and legacy systems limiting their ability to respond effectively.

As a project manager, I’ve had the privilege of guiding all sorts of teams and initiatives, from complex digital transformations to small but mighty upgrades that make a real difference. But few things have brought me as much career satisfaction as working on IT projects that support the police here in the United Kingdom.

These projects stand out because they’re about more than just delivery timelines, sprint goals, or stakeholder reports. They’re about contributing to something bigger - supporting the people who keep our communities safe, and helping them do their jobs more effectively through better technology.

The past few weeks at Infomentum HQ have been nothing short of amazing. New projects launched, fresh qualifications earned (more to come on this!), and to top it all off - we’ve been named the winner of a 2025 Salesforce Partner Innovation Award in the Public Sector and Government category. This award celebrates our work with UK police forces to transform victim support through smarter, more connected technology. It’s safe to say the team couldn’t be prouder!

Technology modernisation has become a constant drumbeat across the public sector - and for good reason. The opportunities offered by modern, integrated systems are clear: better data access, streamlined processes, and more responsive public services.

In my most recent article about embracing disruptor technology, I touched on how trust is central to policing, and equally essential to every technology partnership that supports it. The same principle applies here. Without trust, even the most ambitious transformation efforts are unlikely to succeed.

After three decades in policing, including 15 years in senior leadership, I’ve seen first-hand the impact that legacy technology has on frontline delivery. It’s not just about systems that feel outdated or unintuitive. It’s about the deep-rooted inefficiencies and limitations that hold back people who are doing critical public service work.