In the NHS pressure builds in waves. Winter surges. Capacity crises. Workforce shortages. Technology programmes that promised change but delivered more complexity instead, in a very similar way to what we have seen as a team with our work with the Police forces we’ve worked with.
Dr Simon Eccles has spent decades working in A&E, operating at the sharpest edge of the NHS. He has seen the demand for services, people unsure where to obtain the best care, and frustrated patients, whilst watching his colleagues try to do their absolute best. His perspective on digital change in healthcare is shaped by that experience. It is not abstract. It is grounded in what actually helps clinicians do their jobs and what impedes them.
