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When people talk about the future of IT Service Management, the conversation almost always revolves around AI.
AI agents. Automated resolutions. Predictive insights.
But there is a less glamorous topic that deserves just as much attention: Asset Management. After all, an AI agent can't fulfil a hardware request, recommend sourcing options, or automate lifecycle processes if it doesn't know what assets exist, where they are, or whether they're available.
In my experience working with public sector organisations, one of the biggest challenges isn't a lack of technology - it's a lack of visibility.
