Not long ago, our team came across a surprising new issue when running bots in live VMs. To provide some context, by default each VM deployed for automation has 2 user accounts that can work concurrently. In this case, we deployed 2 parallel instances of the bot to optimise the throughput.
Are you considering building internal IT support? Hold on - this won’t be as cost-efficient as you think! While you might believe in-house is the winning strategy for your technology, there are dozens of hidden expenses you’ll be surprised by.
"Your most unhappy customers are the greatest source of learning."
quote from a wise Customer Service Manager
Imagine you receive an email with the subject "Customer Satisfaction Survey". How does it make you feel? How do you respond?
Today I was greeted by a happy grin on Dan’s face, Dan Shepherd is our Head of Delivery. He and his team had a reason to smile - in one day they received fantastic feedback from several of our customers.
