"Your most unhappy customers are the greatest source of learning."
quote from a wise Customer Service Manager

Which type of customer are you?

Imagine you receive an email with the subject "Customer Satisfaction Survey". How does it make you feel? How do you respond?

Today I was greeted by a happy grin on Dan’s face, Dan Shepherd is our Head of Delivery. He and his team had a reason to smile - in one day they received fantastic feedback from several of our customers.