Are you considering building internal IT support? Hold on - this won’t be as cost-efficient as you think! While you might believe in-house is the winning strategy for your technology, there are dozens of hidden expenses you’ll be surprised by.
"Your most unhappy customers are the greatest source of learning."
quote from a wise Customer Service Manager
Which type of customer are you?
Imagine you receive an email with the subject "Customer Satisfaction Survey". How does it make you feel? How do you respond?