Read the latest blogs, news and views from Infomentum.

Technology modernisation has become a constant drumbeat across the public sector - and for good reason. The opportunities offered by modern, integrated systems are clear: better data access, streamlined processes, and more responsive public services.

I’m sure we are all aware that AI is advancing at an unprecedented rate. With every breakthrough comes both a new set of opportunities and a group of risks. While the potential of AI is huge, the reality is clear: without security and compliance at its core, innovation can quickly turn into exposure.

A recent discovery of a vulnerability in Salesforce's Agentforce is a timely reminder that even the most established platforms aren't invincible. And whilst Salesforce quickly resolved the issue, it raises important questions about how we manage AI responsibly, protect sensitive data, and keep trust at the heart of every solution.

Newton said that for every action, there is an equal and opposite reaction, and whilst the rise of hybrid working has undoubtedly had a positive impact on mental health (hello increased work-life balance, more autonomy and decreased commute-related stress and cost!) the pendulum swings both ways. Hybrid workers are equally challenged by isolation, silos and blurred boundaries.

Now that summer is coming to an end here in the UK, it’s time to look back at some more exciting features introduced by MuleSoft over the last few months. So in saying that, welcome to the 9th blog in the series on Anypoint Code Builder!

In my most recent article about embracing disruptor technology, I touched on how trust is central to policing, and equally essential to every technology partnership that supports it. The same principle applies here. Without trust, even the most ambitious transformation efforts are unlikely to succeed.

After three decades in policing, including 15 years in senior leadership, I’ve seen first-hand the impact that legacy technology has on frontline delivery. It’s not just about systems that feel outdated or unintuitive. It’s about the deep-rooted inefficiencies and limitations that hold back people who are doing critical public service work.

Earlier this month, we were proud to join justice leaders, digital partners, and public safety professionals at the Modernising Criminal Justice conference 2025. Hosted at the QEII Centre in London, just a hop, skip, and a jump away from iconic sites such as Big Ben, Westminster Abbey, and the London Eye, the event brought together voices from across the justice system, from arrest through to release.

The recent BASC article "Silence on Firearms Fees Speaks Volumes" highlights what many in the shooting community already knew all too well: the firearms licensing system is buckling under pressure, with growing backlogs leaving applicants in limbo for months on end.

It’s been a while since my last write up on MuleSoft Anypoint Code Builder. While several new features have been introduced this year, I want to focus on MuleSoft’s artificial intelligence (AI) integrations. Let’s be honest, AI has been a hot topic for a while and isn’t going away anytime soon. So in this blog, I’ll guide you through using the Agentforce Generative Flow feature in Anypoint Code Builder and also share some practical tips along the way to help you get the most out of it.

One morning, while practising my morning mindfulness using Headspace, my wandering mind started to think about conversations I had recently. The meditation was called Feel 1% Better. This struck a chord with me because people often struggle to achieve success of 100% or view anything less as a failure.