Business

How to make Customer Satisfaction Surveys work for you.

By Sital Athwal, Client Services Manager on Mar 8, 2020

"Your most unhappy customers are the greatest source of learning."
quote from a wise Customer Service Manager

Which type of customer are you?

Imagine you receive an email with the subject "Customer Satisfaction Survey". How does it make you feel? How do you respond?

Continue Reading
Business

Beat the blockers

By Anthony de Wouters on Feb 26, 2020

Imagine a typical scrum scene - the team gathers around the board for the daily standup, one of the team members gives his/her overview of the matters at hand. Things seem to be going well until somebody mentions a dreaded 'blocker' word. Suddenly the team panics, the ears of the scrum master perk up, and madness ensues. 

Continue Reading
Business

5 important factors that impact the size of Agile user stories.

By Anthony de Wouters on Jan 14, 2020

Not all user stories are equal. Some may be larger and more complicated than others. The challenge in agile delivery is to keep stories at the right size. That way, they are easily understood and delivered. Those that are too large pose a risk. Wherever possible, you should break them down into smaller, more manageable pieces. In this blog, I will explore factors that might lead to user stories being too 'large'?

Continue Reading

Sharing is not just for Christmas.

By Katerina Misuta on Dec 2, 2019

At Infomentum, we love to share. We do it daily with our clients through close collaboration with their development teams, training sessions, Agile sprints and support calls, etc. Our team members also share by regularly organising charitable events and donation initiatives. On this occasion, we had a chance to give something a little different – share our knowledge and experience of Agile methodology.

Continue Reading
Business

4 key challenges CIOs face today

By Katerina Misuta on Oct 28, 2019

Do you know what your customers need? Not what they want, or would like, but what they need. It is not always obvious. Faced with a complex mix of competing priorities and challenges, some companies may think they need one thing. In reality, however, they need something entirely different.

Continue Reading
Business

Defect Management: did anyone call the bug exterminator?

By Anthony de Wouters on May 23, 2019

As the old saying goes 'calm waters never made a good sailor'. Applying this maritime proverb to a somewhat different, but none the less hazardous field like IT project management, certainly has its merit. The reality of IT project management in the modern age is a tale of delayed project go-lives and project completion beyond the original budget and time frame.

Continue Reading
Business

Why our Operations team adopted Agile and never looked back

By Charlie Stapleton on Apr 17, 2019

'There is nothing more powerful in any organisation than having all employees rowing fiercely in the same direction', wrote Brent Gleeson, the founder of Taking Point Leadership. The same can be also applied to teams within any organisation. Long meetings, endless back and forth emails, misunderstandings, and interruptions for impromptu catch ups are symptoms of an inefficient internal department.

The goal of the Head of Operations, was to create a working environment that nurtures collaboration and confidence, allowing efficient and effective delivery and continuous improvement.

Continue Reading
Business

How to build a successful ChatBot

By Alessandro Toscano, Solution Architect on Mar 27, 2019

Why chatbots?

It is all about visual appeal, fonts, colours and layout when we build web pages and mobile applications. However, when it comes to chatbots, the focus is different. The majority of chatbots run on Facebook messenger, WhatsApp, Alexa or other social platforms with the focus centred around the bot's personality and its tone of voice. In other words, it is all about your audience, and how to build your chatbot around their needs.

Continue Reading
Business

For the second year running we are ISO 27001 certified!

By Paola Fulchignoni on Mar 1, 2019

ISO 27001 is an international standard with global recognition that gives organisations a clear framework to follow for their Information Security Management System (ISMS), it is also a business enabler.

Infomentum is very proud to achieve the internationally recognised certification of ISO 27001 in February for the second consecutive year. The certification has confirmed our compliance to the standard with no non-conformities identified. 

Continue Reading
Tech

How to solve the challenge of centralised logging with nxlog

By Simon Yuen on Feb 21, 2019

At Infomentum we have successfully moved towards a centralised logged infrastructure where systems, application, network and security logs are parsed and made available in one central point. Using components such as Elasticsearch, Logstash and Kibana, our logging infrastructure provides us the ability to apply filters to perform queries and basic trends analysis or counts.

One of the challenges we faced was shipping Windows Server logs from a logfile onto Logstash’s syslog listener, and we found a tool that does exactly that - nxlog-ce-2.9.1716

Continue Reading