Wait: you need to read part 1 and part 2 first!
You’ll remember that last week I discussed the crucial need for a cultural change in how we dealt with time logging. After the CX team’s thorough research, we were ready to take the findings – and our ideas – to our board of directors.
Hint: you'll need to read part 1 first for this post to make sense.
The CX team got together to discuss the problems and carry out an internal ideation workshop to tackle them. We knew that we had 3 key tasks:
It had been coming for a long time…
At the end of every month, developers scrambled to complete their timesheets, while the operations team were breathing down their necks, threatening them with sticks to get it done - and done right. The developers were left wondering why operations wanted their time logs so desperately. Surely they already knew what they had been working on? The operations team were scratching their heads as to why the developers didn’t do it; they had been reminded at the end of every month like clockwork, yet every month the same story. It was hugely frustrating for both sides, and was approaching boiling point. As soon as the Customer Experience team had a break between projects, we knew this was a top internal issue that had to be solved.
I’ve wanted to write something about Infomentum's scrum board since its inception in late 2012. Now seemed as good a time as any to share the story...
During an end of sprint retrospective, one of our developers Jakub said “I'm bored of the board.” That didn’t surprise me.
In the words of Annie Dillard, “If we are blinded by darkness, we are also blinded by light”. Paradoxically, being in the light and having too many ideas can be as fruitless as being in the dark and having none. These were the opening words of Professor Verganti’s talk at Oracle’s Modern Business Experience London conference, which caught my attention. Two minutes in, I had my notepad out. For a long time, I had been a believer of ‘the more, the merrier’ when it comes to ideas, and had somehow paid no attention to how that compromises quality and value.
Infomentum is proud to announce it has achieved the internationally recognised certification of ISO 27001, establishing it as one of the leaders in its field.
We decided to seek the ISO 27001 certification to validate our high standards of best practice in protecting assets. The independent assessment was conducted by the British Assessment Bureau, a leading certification body, and demonstrated our commitment to keeping data, staff and premises secure.
Author: Natalia Bazanova
Whether you have physical shops or not, your website is considered another shopfront, and customers will treat it that way. If you can't find something in a shop, you ask a sales assistant. But what about if you can’t find something on a businesses website? There's often no online shop assistant to ask for help. That's where your customers will turn to a powerful search function to find out what they need from you.
Infomentum, the digital transformation consultancy helping clients to bridge the gap between business and technology, has been awarded supplier status on the UK Government Digital Marketplace. This will enable the business to continue to offer top-class consultancy services and technology implementation and support to the UK’s public sector.
Picking up important industry information is key for attendees at this year’s UKOUG Apps and Tech Conferences. Event go’ers expect learn from other’s experiences in developing Oracle software.
Infomentum will be sharing knowledge across two separate sessions at the conferences this December. One session sees Infomentum share best practice on branding ADF applications. The second session focuses on the hot topic of integrating systems with the cloud via Oracle SOA.
When customers and vendors fail to communicate, it’s a recipe for disaster – as one company learned only too well.
