Until now, your business will have invested in technology solutions to streamline processes and save money. Some of this investment may also have been in improving the customer experience. From ERP to document management, marketing automation to clients and internal portals, so many aspects of a business are now automated.
How joined up are these technologies? Are they meeting the modern users' expectations? Are they in line with your digital strategy?
Technology has already become a permanent fixture in everyday life, so the need for businesses to have a digital strategy in place is becoming increasingly obligatory. This poses a challenge for businesses, which not only need to update their legacy technologies to keep up but also their business methodologies.
With digital at the forefront of businesses minds, ‘digital disruption’ are the buzzwords on senior business leader’s lips. But what is it, and what does it mean for your business?
For some, information governance is a necessary but boring part of the Information Management and Content Management strategy. For others, it’s the piece of the puzzle that creates the framework and culture to a strong and effective way to managing your corporate information.
Research shows that a personalised web experience can increase click through rates by up to 300%. But how do you go about creating end-user driven navigation and search that works?
